Evaluation of knowmore
The establishment of knowmore in 2013 represents the first time the Australian Government has funded an independent, national community legal service to operate alongside a Royal Commission.
It is the first national community legal service to operate with offices in multiple capital cities, offering face-to-face and telephone consultations, and outreach activities in every state and territory.
knowmore is time-limited, issue-specific, responds to a specific event (the Royal Commission) and represents a new model of funding a legal service through an existing peak body (NACLC).
Under the funding agreement entered into with the Australian Government, NACLC was required to have an independent evaluation undertaken of the knowmore service. Following the consideration of expressions of interest, Effective Change was appointed to conduct that evaluation. Commencing in 2014, the evaluation examined how knowmore has responded to the challenge of providing a service
to clients deeply aggrieved personally and legally, and carrying a legacy of trauma into their adult lives. Documenting knowmore’s unique service delivery model and sharing the lessons learnt in its development with other services, particularly legal services working with clients affected by trauma, are important outcomes of the evaluation.
You can read the final report of the independent evaluation here.
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- knowmore A4 Posters
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