knowmore is committed to protecting your personal information and privacy. knowmore staff have a duty to treat any information you give us as confidential. When providing services to you, we will:
- only collect the information we need to provide the best services we can to you and other members of the public who may need our help
- not share your information with another agency in any way that could identify you, without your consent, except in exceptional circumstances where we are compelled or authorised to do so by law – for example, to protect a child or another person from the risk of serious harm
- keep your information secure and protect it from unauthorised access, and
- allow you to access your information and to change any details that are incorrect.
Why does knowmore collect personal information?
We need to know about you and your situation so that we can provide you with legal advice and information to help you consider your options about compensation, redress and other legal issues. We also need to provide our funder, the Australian Government, with information about the numbers of services that we provide and the communities we are serving. We do not provide any information to government that would identify our clients.
Who will have access to my personal information?
knowmore staff will have access to your information and they have a duty of confidentiality to protect that information. Personal information will not be given to anyone outside knowmore without your permission, except in exceptional circumstances where we are required or permitted to do so by law.
What will my information be used for?
We will use your information to provide services to you, and to assist us in planning the most appropriate and effective delivery of services to the people who need them.
We use data from all our client contacts, amalgamated together so that no-one can be identified, when we report to our funder, the Australian Government. We may also refer to this data in discussions with government about which communities most need our services.
How we store your information and keep it secure
Your information will be stored at and by knowmore in written and/or electronic form. All records will be kept securely for at least seven years after we have finished assisting you. There are legal requirements about how long client records must be kept. After the relevant period has expired, we may destroy your client records. For this reason, we prefer to only have a copy of any relevant personal documents, for example, medical records, and advise you to keep the original document.
To minimise the possibility of data loss, information is also kept in electronic form in secure locations in Australia. knowmore data is located in either encrypted locations or in locations accessible only to knowmore staff and people such as our IT consultants, who have entered into a confidentiality agreement with knowmore.
How you can access your personal information
If you would like to access personal information we hold about you, or if you have a complaint about the way we have dealt with your personal information, you can contact our Principal Lawyer by email: email@example.com