What is knowmore and what services does it provide?
Examples of the types of assistance that knowmore provides include:
- legal advice for people about a range of legal issues, including the availability of compensation or other forms of action or redress, the effect of confidentiality agreements in past proceedings, complaints, processes and obtaining records
- linking people with specialist counselling and support services and victims’ support groups.
knowmore has specialist lawyers and other staff trained and experienced in providing services to survivors of child sexual abuse and people who have experienced trauma.
knowmore has staff trained and experienced in providing culturally safe services to Aboriginal and Torres Strait Islander peoples and employs Aboriginal and Torres Strait Islander staff.
What is the focus of knowmore?
Will I have to pay anything?
Who will be able to get help from knowmore?
Who runs knowmore?
knowmore is an independent legal service. Warren Strange is the Executive Officer of knowmore and he is responsible for its day-to-day operations. Prue Gregory is the Principal Lawyer responsible for the service’s legal practice. As knowmore is a program of NACLC, its staff are accountable to the NACLC Board.
What if I have my own lawyer?
knowmore’s advice is free, but if we need to refer you to a lawyer to undertake a legal claim for you, it will involve legal fees. This will be explained to you at the time and will be your decision.
What are my rights and responsibilities in dealing with knowmore?
Your rights and responsibilities
- be treated with respect and in a non-discriminatory way
- have your privacy and confidentiality protected
- receive appropriate and high quality advice, information, referrals and assistance
- have a friend, family member, support person or advocate with you when you speak with us
- have access to an interpreter if you need one
- have access to your information at knowmore and to correct any details that are incorrect
- complain if you are not satisfied with the service you receive.
You have a responsibility to…
- treat staff and other service users with respect
- provide us with correct information about yourself and your situation so that we can give you the best advice and assistance we can
- let us know if your contact details change while you are receiving our services
- act in a way that doesn’t put yourself or any other person at risk, or compromise any person’s safety.
Who are the knowmore staff?
Will knowmore be working with other services?
knowmore is in regular consultation with survivors’ groups and relevant government departments, to ensure that our information and advice services are as up-to-date and informed as possible, and that referral pathways and protocols work as smoothly as possible for our clients.
knowmore is committed, wherever it is practicable and possible to do so, to work in partnership with, and to support the work of, the Aboriginal and Torres Strait Islander Legal Services and the Family Violence Prevention Legal Services. In some cases, these dedicated Aboriginal and Torres Strait Islander services may be unable to assist some clients and in those cases, we will do all we can to provide culturally safe legal assistance to any Aboriginal and Torres Strait Islander person wanting our legal advice and support.
Why does knowmore collect personal information?
Is my personal information kept private?
Who will have access to my personal information?
What will my information be used for?
We will use data that we obtain from all our client contacts, amalgamated together so that no-one can be identified, when we report to our funder, the Australian Government. We may also refer to this data in discussions with government about where legal information needs are, and where the people affected may be, but again, never in a way whereby you can be identified, unless you have given your permission.
How we store your information and keep it secure
To minimise the possibility of data loss, information is also kept in electronic form offsite in secure locations in Australia. knowmore data is located in either encrypted locations or in locations accessible only by knowmore staff and people such as our IT consultants, who have entered into a confidentiality agreement with knowmore.
How you can access your personal information
If you have a complaint about the way we have dealt with your personal information, please contact our Principal Lawyer, Prue Gregory, by email: firstname.lastname@example.org
Feedback and complaints
You can make a complaint or provide feedback by calling or emailing our Principal Lawyer, Prue Gregory:
Tel: 02 8267 7400 or 1800 605 765
We will respond to your complaint quickly, fairly, and in accordance with our Feedback and complaints procedure.
Australian Government funded
community-based support services
Since the announcement of the Royal Commission into Institutional Responses to Child Sexual Abuse there has been increased demand for support services. The Australian Government wants to provide support to those affected by the Royal Commission and those engaging with the National Redress Scheme, when it commences in 2018, so the Department of Social Services (DSS) is funding a range of services, including counselling, case management, advice and support.
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