What does knowmore do?
We can help you to:
• apply for compensation or other forms of action and redress
• lodge complaints with police, find old records and understand legal processes
• connect with specialist counselling and support services
You can speak to our specialist counsellors/social workers for free on the phone or face to face. They will help you to access our legal services and provide you with support along the way.
If we can’t help, we’ll refer you to a service that can.
knowmore has staff trained and experienced in providing culturally safe services to Aboriginal and Torres Strait Islander peoples and employs Aboriginal and Torres Strait Islander staff.
Will I get to make my own decisions?
Will I have to pay anything?
You don’t have to pass a means test to use our services and you don’t have to pay.
Who can get help from knowmore?
You don’t have to have previously engaged with the Royal Commission into Institutional Responses to Child Sexual Abuse to access our services.
In the event that knowmore is unable to assist you, we will refer you to an appropriate service provider.
Who runs knowmore?
knowmore is an independent legal service. Warren Strange is the Executive Officer of knowmore and he is responsible for its day-to-day operations. Prue Gregory is the Principal Lawyer responsible for the service’s legal practice. As knowmore is a program of NACLC, its staff are accountable to the NACLC Board.
What if I have my own lawyer?
knowmore’s advice is free, but if we need to refer you to a lawyer to undertake a legal claim for you, it will involve legal fees. This will be explained to you at the time and will be your decision.
What are my rights and responsibilities in dealing with knowmore?
Your rights and responsibilities
- be treated with respect and in a non-discriminatory way
- have your privacy and confidentiality protected
- receive appropriate and high quality advice, information, referrals and assistance
- have a friend, family member, support person or advocate with you when you speak with us
- have access to an interpreter if you need one
- have access to your information at knowmore and to correct any details that are incorrect
- complain if you are not satisfied with the service you receive.
You have a responsibility to…
- treat staff and other service users with respect
- provide us with correct information about yourself and your situation so that we can give you the best advice and assistance we can
- let us know if your contact details change while you are receiving our services
- act in a way that doesn’t put yourself or any other person at risk, or compromise any person’s safety.
Who are the knowmore staff?
Will knowmore be working with other services?
knowmore is in regular consultation with survivors’ groups and relevant government departments, to ensure that our information and advice services are as up-to-date and informed as possible, and that referral pathways and protocols work as smoothly as possible for our clients.
knowmore is committed, wherever it is practicable and possible to do so, to work in partnership with, and to support the work of, the Aboriginal and Torres Strait Islander Legal Services and the Family Violence Prevention Legal Services. In some cases, these dedicated Aboriginal and Torres Strait Islander services may be unable to assist some clients and in those cases, we will do all we can to provide culturally safe legal assistance to any Aboriginal and Torres Strait Islander person wanting our legal advice and support.
Why does knowmore collect personal information?
Is my personal information kept private?
Who will have access to my personal information?
What will my information be used for?
We will use data that we obtain from all our client contacts, amalgamated together so that no-one can be identified, when we report to our funder, the Australian Government. We may also refer to this data in discussions with government about where legal information needs are, and where the people affected may be, but again, never in a way whereby you can be identified, unless you have given your permission.
How we store your information and keep it secure
To minimise the possibility of data loss, information is also kept in electronic form offsite in secure locations in Australia. knowmore data is located in either encrypted locations or in locations accessible only by knowmore staff and people such as our IT consultants, who have entered into a confidentiality agreement with knowmore.
How you can access your personal information
If you have a complaint about the way we have dealt with your personal information, please contact our Principal Lawyer, Prue Gregory, by email: email@example.com
Feedback and complaints
You can make a complaint or provide feedback by calling or emailing our Principal Lawyer, Prue Gregory:
Tel: 02 8267 7400 or 1800 605 765
We will respond to your complaint quickly, fairly, and in accordance with our Feedback and complaints procedure.
Australian Government funded
community-based support services
Since the announcement of the Royal Commission into Institutional Responses to Child Sexual Abuse there has been increased demand for support services. The Australian Government wants to provide support to those affected by the Royal Commission and those engaging with the National Redress Scheme, when it commences in 2018, so the Department of Social Services (DSS) is funding a range of services, including counselling, case management, advice and support.
Learn more about our latest
activities and latest news
Early today, the Victorian Court of Appeal has dismissed Cardinal George Pell's appeal against his child sex abuse convictions. Pell has lost his appeal by a majority of 2-1 from a panel of three Judges. Chief Justice Anne Ferguson, Justice Chris Maxwell and Justice...read more
George Pell's case has been closely followed by large numbers of survivors of child sexual abuse in Australia and overseas.The final appeal judgment will be handed down on Wednesday, August 21. Some survivors may find themselves more anxious than usual as they await...read more
This newsletter was originally published by the National Redress Scheme. For more information or to find support services, go to the National Redress Scheme website or call 1800 737 377 Monday to Friday, 8am to 5pm (local time), excluding public holidays. Institution...read more