Financial counselling

Redress financial counsellors can assist people who are thinking about applying or have applied to the redress scheme. Payments received from the National Redress Scheme (NRS) are treated differently from other payments and it is important to understand how the payment may affect your situation, particularly if you receive a Centrelink payment or have any debts. If you have received or expect to receive a payment from the National Redress Scheme the redress financial counsellors can work with you to:

  • manage your debts before receiving payment
  • improve your ‘financial health’ before receiving payment
  • advise you about the effect the lump sum payment will have, including any impact on benefits you may receive
  • help protect the payment from others that may be trying to access the money

If you are having difficulty paying bills, debts or fines the redress financial counsellors can advise you about your rights and options. If necessary, they can speak with lenders or creditors on your behalf. To make the most of your redress payment it is important to seek assistance before it is received.

We are updating our factsheets to provide information on the $10,000 advance payment and option of payment by instalment. 

If you would like to speak to a financial counsellor about the NRS payment and how it might affect you, please call 1800 605 762. An intake worker will take your details and ask the financial counsellor to call you back.

Redress financial counsellors work in knowmore’s multidisciplinary team, delivering services that are person-centred, trauma-informed and culturally safe. Contact them to ask a question on your client’s behalf and download the knowmore Financial Counselling guide and fact sheets.