Free, confidential and culturally safe financial counselling for survivors of child sexual abuse or Stolen Generations.

Refer your client – Call 1800 605 762

Have a quick question before referring?

Our financial counsellors can answer general queries about redress payments, referral options, debts we can assist with, or banking concerns.

Complete the short enquiry form below — we’ll respond within three business days. Please do not include any personal or identifying information on this form.

Ask a financial counselling question

What Knowmore financial counsellors can help with

Knowmore’s financial counsellors provide trauma-informed information, advice and support to survivors.

Knowmore provides specialist information about the financial impacts of receiving a National Redress Scheme Payment, Territories, or Western Australian Stolen Generations redress payment, and strategies to protect their payment. Support can range from tailored advice for people who have received or are about to receive an offer to general information for those considering an application.

Knowmore financial counsellors help survivors assess their financial situation, understand their options for managing debts, and provide advocacy with creditors or other services when needed.

When do I refer my client?

• If they have questions about how a redress payment might affect their finances.
• If they have debts, fines or bills they are worried about.
• If they have applied for a redress payment.
• If they are about to receive, or have recently received, a redress payment.

How to refer a client

1. Call and speak to a Knowmore intake worker or ask your client to contact us directly.
2. Advise whether you would like the financial counsellor to contact you or your client directly. A financial counsellor will then arrange an appointment.
3. The client attends their initial appointment, and we will work with the survivor to decide if ongoing support is needed.

Resources for workers

Helping Clients Receiving a National Redress Scheme Payment — a guide for workers supporting clients through the National Redress Scheme.

Financial Counselling Fact Sheets — short resources explaining how redress payments may affect finances, and what Knowmore financial counsellors can assist with.