Support Services Worker (Social worker/counsellor) FT or PT – Melbourne

About knowmore

knowmore was established by the National Association of Community Legal Centres in 2013 as a national, independent community legal service to provide free legal assistance to people engaging with the Royal Commission into Institutional Responses to Child Sexual Abuse. From its inception, knowmore has delivered integrated, multidisciplinary, trauma-informed and culturally safe services to survivors of child sexual abuse across Australia.

The Royal Commission handed down its final report in December 2017 and knowmore now has an important role in supporting implementation of the Commission’s recommendations. knowmore has secured funding over the next three years to provide legal support services to survivors relating to their justice and redress options, including under the National Redress Scheme.

Services are provided by knowmore’s team of lawyers, Aboriginal and Torres Strait Islander Engagement Advisors, social workers, counsellors and operations staff through a national phone line and face-to-face services in key locations, supported by a comprehensive program of outreach and community engagement across Australia. Services are provided from a national network of offices currently located in Sydney, Melbourne, and Brisbane.

The role

This role delivers frontline trauma-informed, person-centred and culturally safe services to clients working within the knowmore multidisciplinary model. The key function of this role is to support clients in a trauma-informed way that minimises impacts of the legal process and helps them to understand the information, advice and options provided to them and in turn provide instructions to their lawyers.

As well as working at a local multidisciplinary office level, the role is also part of knowmore’s national Support Services Team.


This roles is based in Melbourne, with a national focus, regular interstate travel will be required.

Essential Criteria

  • Tertiary qualification in Social Work, Psychology or Counselling including current membership with a relevant professional body.
  • Five years or more relevant work experience, with a demonstrated commitment to the excellence in counselling service provision.
  • A well-developed understanding of institutional child sexual abuse, its impacts and current best practice approaches to working effectively with survivors.
  • Experience in working in trauma-informed, multidisciplinary services and teams.
  • An understanding of the issues affecting Aboriginal and Torres Strait islander peoples and ideally experience in providing culturally safe services to Aboriginal and Torres Strait Islander clients.
  • Highly developed teamwork and stakeholder engagement skills including building successful referral relationships with other services.
  • Experience in and willingness to work at a variety of off-site locations including other services, correctional centres, client home visits and other service outreach.
  • A high level of commitment to self-care, reflective practice and supervision.
  • A willingness to travel.

To be appointed to the role, an applicant will also need to comply with the requirements of any applicable legislation relating to legal practice (i.e. not be a person disqualified from employment by a legal practice) and will also need to meet the entry requirements for professional visitors to correctional centres across Australia.

How to apply

Inquiries about the role should be directed to Ainsley Jardine-Wilson, knowmore’s Human Resources Manager, on 02 8267 7400.
Your application must include:

  • A cover letter outlining why you are applying for this position
  • A resume with your skills, experience and qualifications
  • A written response outlining your responses to the key selection criteria (maximum of four pages)

Applications should be emailed to by 5.00pm on 25 January 2019.

The job description can be found here.