Latest from the National Redress Scheme: January 2020

This update has been republished from the NRS newsletter and provides an update on the National Redress Scheme, including support over the holiday season and application progress.

For more information, call 1800 737 377 from Australia or +61 3 6222 3455 from overseas, or go to the National Redress Scheme website.

This month in the National Redress Scheme — January 2020

This update on the National Redress Scheme includes recent data.

For more information call 1800 737 377 Monday to Friday, 8am to 5pm (local time), excluding public holidays. To find support services, go to the support services webpage.

Application progress as at 3 January 2020

Application progress as at 3 January 2020. Had received over 5,829 applications. Made 1,194 decisions, including 975 payments totalling over $79.3 million. Made 148 offers of redress, which applicants have six months to consider. Was processing 3,733 applications. Had 898 applications on hold, including 557 because one or more institutions named had not yet joined and about 341 because they required additional information from the applicant.

$79.3 million in total payments, Average payment of $81,376

Current financial year data

From 1 July 2019 to 3 January 2020, 747 applications were finalised, resulting in 736 payments.

This is more than the 239 payments made in the first year of the Scheme.

Where do I get support?

Redress Support Services are available to help people understand the Scheme, provide emotional support and guide people through the application process. A list of support services is available on the support services page.

In an emergency call Triple Zero (000).

If you need immediate assistance from a counsellor, please contact:

Find out more

To find out more about the National Redress Scheme call 1800 737 377 Monday to Friday 8am to 5pm (local time), excluding public holidays.

You can also go to the website home page: