Free advice line 1800 605 762

Financial Counselling

knowmore is supported by a grant from the Financial Counselling Foundation.

Our financial counsellors can assist survivors who have lodged or are considering lodging a claim under the National Redress Scheme.

knowmore’s financial counsellors can provide advice about rental arrears, unpaid bills, payday loans, consumer leases, credit card debts, Centrelink robo-debts, general debts, and fines.

If you’re having difficulty paying bills, our financial counsellors can advise you about your rights and options. If necessary, they can speak with lenders or creditors on your behalf.

If you have received or are expecting to receive a payment from the National Redress Scheme our financial counsellors can work with you to:

  • reduce your debts before receiving payment
  • improve your ‘financial health’ before receiving payment
  • advise you on what effect the lump sum payment will have if you are receiving Centrelink payments
  • help in situations where elder abuse is occurring or is likely to occur

Our financial counsellors work within knowmore’s multidisciplinary team focussing on being person-centred, trauma-informed and culturally safe.

Download ‘Helping clients receiving a National Redress Scheme payment: A guide for financial counsellors, community lawyers and caseworkers’

Government funded
support services

People engaging with the National Redress Scheme (NRS) can access a range of free services including counselling, case management, advice and support. For more information visit the NRS website.

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Our latest activities and news

An update from the National Redress Scheme – October 2019

The following newsletter was originally published by the National Redress Scheme. To find out more please visit: Latest institutions to join the National Redress Scheme This newsletter includes an update on the latest institutions...

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Anniversary of the National Apology

On this day, knowmore acknowledges the first anniversary of the national apology to victims and survivors of institutional child sexual abuse. The national apology speeches can be found here. The Apology sits alongside the National Redress Scheme as key...

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